August 19, 2019
Evidently John Cooper Clarke

Punk CX says ‘Great at a few or average at a lot’

I believe that the customer experience (CX) space is becoming like prog rock in the 1970s……. overly technical, too elaborate and complicated, inwardly focused, a little […]
December 19, 2014

Customer service by email and differences across geographies – Interview with Laurence Chami of Eptica

Today’s interview is with Laurence Chami, Managing Director of Eptica, a European provider of multichannel customer interaction software with a global reach. Laurence joins me today […]