Engage Your Customers

August 20, 2013

Customer and employee engagement and Managing By Wandering Around (MBWA)

I was recently contacted by Matt Tenney about whether I would be willing to conduct an email interview for his blog and, perhaps, for use in […]
June 4, 2013

Empathy and generosity – the keys to engaging your customers and people

It’s no secret that I am a fan of Jessica Hagy, her books and her blog: Indexed. I was also lucky enough to interview her about […]