August 25, 2020
listen with your heart

The value of putting heart into your customer and employee listening

Recently I came across a quote from Donella “Dana” Meadows, an American environmental scientist, educator, and writer and author of the books The Limits to Growth […]
November 13, 2010

Is the heart of leadership in the details?

About a week ago I got involved in a discussion in the comments of a Scott Gould post about leadership. NOTE: If you haven’t checked Scott […]