October 31, 2012

Service innovation is the key to avoiding extinction – Interview with Mitch Kowalski on the future of the legal industry

Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll […]
September 10, 2012

Manage your team without turning into Bill Lumbergh

Note: This is a guest post whilst I am away getting some fresh air in The Highlands. Back next week. At one point or another, we […]
September 20, 2011

The Shawshank Redemption the most viral product and best example of word of mouth marketing ever?

photo credit: Rami ™ I was thinking about viral products and word of mouth marketing the other day and what it takes to create something that […]