Design Thinking

July 30, 2018
DOWE Process

Applying design thinking to culture change and employee experience – Interview with Karen Jaw-Madson

Today’s interview is with Karen Jaw-Madson, Principal of Co.-Design of Work Experience and author of a new book: Culture Your Culture: Innovating Experiences @Work. Karen joins […]
October 10, 2016

Service design and creating experiences that work for customers, employees and stakeholders – Interview with Birgit Mager

Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany and […]