New Technology

February 14, 2018
Ethics

Ethics, technology and the impact of our decisions on customers and employees – Interview with Cennydd Bowles

Today’s interview is with Cennydd Bowles, a designer and writer focusing on the ethics of emerging technologies. Cennydd joins me today to talk about ethics, technology, […]
March 10, 2017
phone service

How to make phone conversations with customers better

Despite the introduction of all sorts of new technology, a myriad of new channels and a host of self-service options, when things go wrong, get complicated […]