January 19, 2018
The following article/interview was published on Dimension Data’s blog in December 2107. Our 2017 Global Customer Experience Benchmarking Report highlighted that many established businesses are struggling […]
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- maturity
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- Molly Flatt
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- mori
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- NLP
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- Occupop.
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- old brain
- Olof Schybergson
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- on-site search
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- One Agenda
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- Post Office
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- Practical Guide
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- practice of law
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- Prediction
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- Priyomes
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- RAIN
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- rear view mirrors
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- Rebecca Martin
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- referral
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- report
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- resource
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- Roger Beadle
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- Ron Davis
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- root cause
- Rooter Hero Plumbing & Air
- Rory Sutherland
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- Roxie Strohmenger
- RPA
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- rule
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- saas
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- Sales
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- Sam Boonin
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- Sample Size
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- san antonio
- Sandra De Zoysa
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- SAP
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- Sarah Metcalfe
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- save a million hours
- SCA
- scale
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- schemes
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- science
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- Scott Addington
- scott gould
- Scott Moorehead
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- Scourie
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- Sdl
- Seamless Experience
- search
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- Sebastian Henkes
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- seedrs
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- self organising teams
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- Semafone
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- service
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- seth
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- shackled by the skills gap
- Shafqat Islam
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- shawshank
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- Sheldon Yellen
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- sir terry leahy
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- skill
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- smart
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- Sol
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- solution
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- sonic branding
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- speech analytics
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- Spitch
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- statistical survey
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- Stephan Aarstol
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- Stickiness
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- Stijn Eulaerts
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- strength
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- structured data
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- success
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- sustainability
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- Sydney Brouwer
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- System
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- team
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- temkin
- Tenacity
- term
- tesco
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- testimonials
- Text Messaging
- Text Msg
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- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
- tim drake
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- time
- Time Management
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- Timetrade
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- Timpson
- Tinypulse
- Tip
- tips
- Tk Maxx
- TMAC
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- Todd Eby
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- toms
- toms shoes
- Tony Adams
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- Top Tasks
- Total User Experience
- Touchpoint
- Tove Kjellén
- Tower Magazine
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- township
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- Training
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- transformational leadership
- translation
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- transparency
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- transport
- travel
- treat
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- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
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- Trustpilot
- TrustRadius
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- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
- Twist Image
- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
- Uk Market
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- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- united airlines
- united breaks guitars
- united business machines
- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
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- unum
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- Upshot.ai
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- us
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- utility theory
- ux
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- vala afshar
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- Vasco Pedro
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- Vht
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- video
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- Viisi
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- virgin atlantic
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- virtual queue
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- Vision
- visioning
- Vivek Jetley
- VoA
- VoC
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- Voice Of The Customer
- voicemail
- Volatility
- Voxpro
- VR
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- W. Edwards Deming
- wadds
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- wait customers
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- WelcoMe
- well being
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- wendy lea
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- When Everyone Leads
- when to ask for
- Whisky
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- white papers
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- who is
- Why Customers Leave
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- WiCX
- will beckett
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- word
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- work
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- writing
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- X Index
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- Yammer
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- you lead
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- your best customers
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- youth
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- Zalando
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- zara
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- [24]7
May 4, 2017
May 4, 2017
Jack Nicholson, playing Colonel Jessup, in the 1992 film ‘A Few Good Men’, famously said, when cross-examined by Tom Cruise, playing Lieutenant (junior grade) Kaffee: “You […]