Customers

November 26, 2022
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If more is not done to protect agents, customer service standards will fall

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts […]
May 17, 2022
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The biggest digital transformation trends in 2022 and beyond

This is a guest post by Natasha Bougourd, a Senior Copywriter at Mediaworks. In the early months of the pandemic, businesses accelerated their adoption of digital […]
April 21, 2021
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How four brands are leveraging technology to help them build better relationships with their customers

Over the last few months, I’ve been talking about four things that companies that lead their fields on experience have in common. The first is that […]
December 11, 2020
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On a scale from 1-10, how racist is your AI? – Interview with Jeff Gallino and Conrad Liburd of CallMiner

Today’s interview is with Jeff Gallino, CTO & Founder, and Conrad Liburd, AI feature engineer, at CallMiner, a provider of speech analytics solutions for improving agent […]