September 25, 2020 September 25, 2020Up your user-generated content game to increase customer engagementThis is a guest post by Gary Peeling, CEO at Where The Trade Buys. From the days of flyers and telephone calls to the evolving world […]
April 26, 2020 April 26, 2020The nature of service and how we’ve grown up with a service economy which is now finding it very hard to actually serve customers – Interview with Joel Bailey of EY SerenToday’s interview is with Joel Bailey, who is a Director at EY Seren, the global design consultancy within EY. Joel is a friend of mine, someone […]
October 18, 2019 October 18, 2019How many exposure hours have you had recently with your customers?Back in April, I talked to Andy Macmillan, CEO of UserTesting, about a new industry report that they had released – The Rise of the Experience […]
April 26, 2019 April 26, 2019Q&A: Talking about improving customer experienceThe following is a Q&A conversation that I had with Anna Jordan, a reporter at SmallBusiness.co.uk. The conversation was originally published here. The customer experience is […]