Unhappy Customer

November 12, 2014

Brands can drive growth and retention by addressing silent complaints

We all know that customers talk about businesses and brands, both to recommend them and to complain about them. Now, whilst businesses would like be aware […]
April 7, 2013

The Sample Size of One: How to Listen to Individual Customers

UNDERSTAND TODAY’S CUSTOMER Today’s customers are more empowered than ever—and they’re shaping the success or failure of companies everywhere. With social media and smartphones in nearly […]