Intelligent Voice

March 30, 2018
Echo Dot

The two surprising impacts that intelligent voice assistants are having on customer experience

Over the last few months I’ve been thinking about the emergence and development of intelligent voice assistants and the impact that they are having, and will […]
March 12, 2018
Speech

The role of voice in the future of customer experience – Interview with Gregg Johnson

Today’s interview is with Gregg Johnson, CEO of Invoca, a provider of call intelligence software that allows marketers to drive, track and automate inbound calls for […]