social psychology

March 2, 2022
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We should talk about moments that shatter rather than the moments that matter – Interview with Michael G. Bartlett

Today’s interview is with Michael G. Bartlett who is the Director of Experience Innovation at JMARK, an I.T. support and I.T. services company, Founder of the […]
March 6, 2014

A 6 step approach to better customer and employee engagement

Some 18 months ago (Oct 2012), I had the pleasure of interviewing Get Satisfaction’s then CEO, Wendy Lea (she’s now their Executive Chairman) in True customer […]
December 5, 2013

Why a Trusted Workforce Holds the Key to Profitability

A couple of weeks ago, Ken Myers wrote a guest post called: Want Happy Customers? Cultivate Happy Employees. In the post, he articulates what we can […]
September 3, 2013

Should CEOs be on social media? They should ask their customers, employees and future talent

There’s been a number of articles and bits of research that I’ve seen recently talking about the number of CEOs that are on social media. One, […]