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- Level Of Customer Satisfaction
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- market
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- Onesixtyfourth
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- psd2
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- racism
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- Sam Boonin
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- sampling
- san antonio
- Sandra De Zoysa
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- save a million hours
- scale
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- schemes
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- science
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- scott gould
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- Scourie
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- search
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- seedrs
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- shackled by the skills gap
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- share love
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- shawshank
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- showrooming
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- [24]7
March 6, 2014
March 6, 2014
Some 18 months ago (Oct 2012), I had the pleasure of interviewing Get Satisfaction’s then CEO, Wendy Lea (she’s now their Executive Chairman) in True customer […]
December 5, 2013
December 5, 2013
A couple of weeks ago, Ken Myers wrote a guest post called: Want Happy Customers? Cultivate Happy Employees. In the post, he articulates what we can […]
September 3, 2013
September 3, 2013
There’s been a number of articles and bits of research that I’ve seen recently talking about the number of CEOs that are on social media. One, […]
August 20, 2013
August 20, 2013
I was recently contacted by Matt Tenney about whether I would be willing to conduct an email interview for his blog and, perhaps, for use in […]