social psychology

March 6, 2014

A 6 step approach to better customer and employee engagement

Some 18 months ago (Oct 2012), I had the pleasure of interviewing Get Satisfaction’s then CEO, Wendy Lea (she’s now their Executive Chairman) in True customer […]
December 5, 2013

Why a Trusted Workforce Holds the Key to Profitability

A couple of weeks ago, Ken Myers wrote a guest post called: Want Happy Customers? Cultivate Happy Employees. In the post, he articulates what we can […]
September 3, 2013

Should CEOs be on social media? They should ask their customers, employees and future talent

There’s been a number of articles and bits of research that I’ve seen recently talking about the number of CEOs that are on social media. One, […]
August 20, 2013

Customer and employee engagement and Managing By Wandering Around (MBWA)

I was recently contacted by Matt Tenney about whether I would be willing to conduct an email interview for his blog and, perhaps, for use in […]