Customer retention

April 1, 2021
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4 Ways to transform customer experience to fuel CLV

This is a guest post from Dhruv Mehta, a Digital Marketing Professional who works at Acquire.io The Customer Lifetime Value (CLV) is perhaps one of the […]
February 7, 2021
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The power of personalised videos to drive engagement at all stages of the customer journey – Interview with Matt Barnett of Bonjoro

Today’s interview is with Matt Barnett, Papa Bear at Bonjoro, a mobile and web based application that lets you send personalised videos at every stage of […]
January 25, 2021
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CX and Compliance – striking the perfect balance with IVR and Agent Assisted Payments

This is a guest post by Rob Crutchington, a Director of Encoded. Security has never been more important for customers when paying online or via a […]
November 12, 2020
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Changes to customer behaviour that brands need to pay attention to as we approach the holiday season

Back in April, I wrote an article that gathered results from several research sources and attempted to describe how the coronavirus pandemic was changing customer behavior. […]