Customer retention

April 28, 2023
mobile g00fb00dd1 1920

Why customer empathy is key to ensuring the older generation have a seamless digital banking experience

This is a guest post by Michelle Huff, Chief Marketing Officer at UserTesting. With many physical bank branches closing, customers are forced to migrate to digital […]
February 24, 2023
richard jacobs 8oenpCXktqQ unsplash

What elephants and customer experiences have in common

This is a guest post from Jim Davies, Chief Experience Officer (CXO) at Calabrio. Customers are like elephants; they have amazing memories. This means they will […]
January 17, 2023
person music string concert audience instrument 138718

Customer journey orchestration made easy – Interview with Mark Smith of CSG

Today’s interview is with Mark Smith, who is Senior Vice President of Digital Experience at CSG and is a business leader with 25 years of global […]
October 25, 2022
pexels pixabay 207983

The killer combination: Customer success, happiness and the right technology – Interview with Prashanth Krishnaswami of Zoho

Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me […]