Customer retention

June 15, 2020
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Attention Marketers And Customer Experience Leaders: Here is how the coronavirus pandemic is changing customer behaviour

We are reaching a point where stay at home or shelter in place is becoming more and more normalized with many restrictions set to remain in […]
May 26, 2020
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The current crisis has put a very pragmatic lens onto digital transformation – Interview with Tom Libretto of Pega

Today’s interview is with Tom Libretto, the CMO of Pega, an enterprise software vendor that focuses on customer engagement, intelligent automation and customer service solutions for […]
April 9, 2020
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The changing buying behaviours of UK consumers and their response to crisis communications

This is a guest post by Amy Kelly, Director of EMEA Marketing at UserTesting.  In this guest post, Amy Kelly, Director of EMEA Marketing at UserTesting, […]
January 31, 2020
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2020: The year of the customer

This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting.  Why putting customer experience to the forefront of strategic decision-making will be essential […]