Customer retention

October 25, 2022
pexels pixabay 207983

The killer combination: Customer success, happiness and the right technology – Interview with Prashanth Krishnaswami of Zoho

Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me […]
October 17, 2022
jorge salvador S9WFQ8wpqrc unsplash

Product Led Growth (PLG) is missing a pillar – Interview with Joe Andrews and Martin Schneider of SupportLogic

Today’s interview is with Joe Andrews and Martin Schneider. Joe is the Chief Marketing Officer and Martin is the Chief Evangelist and Head of Solutions Marketing […]
October 7, 2022
max bender iF5odYWB nQ unsplash

The problem of customer indecision and how to get over it – Interview with Matt Dixon

Today’s interview is with Matt Dixon, the Wall Street Journal bestselling author of three of the most important business books of the past decade: The Challenger […]
September 9, 2022
photographer 2179204 1280

Customer success professionals should focus on net revenue retention (NRR) to prove ROI – Interview with You Mon Tsang of ChurnZero

Today’s interview is with You Mon Tsang, the founder and CEO of ChurnZero, which helps subscription businesses fight churn with a real-time customer success platform. You […]