decision making

November 18, 2022
pause button g5324d1bba 1280

The Problem Pause

Whenever we face a problem, why is it that we invariably jump into fix or solution mode? Why don’t we spend more time understanding the problem? […]
March 19, 2018

A tool to help us make better decisions and improve business, customer and employee outcomes – Interview with Matt Watkinson

Today’s interview is with Matt Watkinson, consultant and award winning author of The Ten Principles Behind Great Customer Experiences. Matt joins me today to talk about […]