November 18, 2022 November 18, 2022The Problem PauseWhenever we face a problem, why is it that we invariably jump into fix or solution mode? Why don’t we spend more time understanding the problem? […]
March 19, 2018 March 19, 2018A tool to help us make better decisions and improve business, customer and employee outcomes – Interview with Matt WatkinsonToday’s interview is with Matt Watkinson, consultant and award winning author of The Ten Principles Behind Great Customer Experiences. Matt joins me today to talk about […]