knowledge centred service

September 19, 2023
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The delusion amongst customer service and experience VPs – Interview with Micah Peterson of ProcedureFlow

Today’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that […]
March 28, 2022
Three Rocks And A Road KCGAZeEbnuye 1600

The 3 pillars of agent happiness – Interview with Tue Søttrup of Dixa

Today’s interview is with Tue Søttrup, Chief CX Evangelist & VP CX Excellence at Dixa, a customer service platform that generates value for brands and customers […]