November 20, 2019

Are your surveys aligned to your customer’s journey?

Recently I took a flight from London to the U.S. for work. Before getting to the airport, I made sure I had checked in online and […]
August 6, 2014

The unexpected new customer service channel

#175833954 /   I’ll bet we’ve all received ‘outbound’ text/SMS messages from various businesses to keep us updated as to the status of our parcel […]