Text Messaging

September 8, 2017
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Customer experience is all about empathy, here’s how to harness it

This is a guest post from Oisin Lunny, Chief Evangelist, OpenMarket. Let’s face it: Mobile has changed everything. Today, if you can’t reach a personal contact […]
December 9, 2016

Messaging, chat bots and improving the customer experience – Interview with Donna Peeples

Today’s interview is with Donna Peeples, Chief Customer Officer of Pypestream.com, an enterprise mobile messaging platform that features the use of intelligent automation and chatbot technology. […]
August 6, 2014

The unexpected new customer service channel

#175833954 / gettyimages.com   I’ll bet we’ve all received ‘outbound’ text/SMS messages from various businesses to keep us updated as to the status of our parcel […]