December 20, 2022
Today’s interview is with Elaine Richards, who is the COO of 37signals, the makers of Basecamp and HEY. She joined 37signals in 2021 and joins me today to talk […]
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- Horatio CX
- hospitality
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- how
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- How to Make a Million Before Lunch
- How To Wow
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- Howies
- hr
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- hug
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- human
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- hybrid working
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- Ian Ashby
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- Idea
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- Idrese
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- ignoring
- Ikea
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- Ilkley Brewery
- Imagine What Would Happen
- immersive VR
- impact international
- Importance Of Customer Service
- Improve
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- Improve Service
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- improve your customer service
- improve your marketing
- Improvements
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- Improving Performance
- In Search Of Excellence
- In The Chat
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- inbound marketing
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- incentive programmes
- inclusion
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- Increase Collaboration
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- indesign
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- information graphics
- initiative
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- Innovation Management
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- insight
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- Instant Messaging
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- institute of customer service
- insurance
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- integrated customer management
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- intelligent automation
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- Internet
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- interview
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- interview with chris brogan
- Interview With David
- interviewing
- interviews with ceos
- intuitive design
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- invitation
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- Iterable
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- Jack Lewis
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- Jean-marc Robillard
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- jeanne bliss
- Jebbit
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- jo
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- job descriptions
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- jon
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- Journey
- journey analytics
- Journey Map
- journey orchestration
- Journey To Excellence
- Joyce Kim
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- julian richer
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- justin cooke
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- Kalle Ek
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- Karen Jaw-madson
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- karl
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- Keith Leimbach
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- key
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- keynes
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- king
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- Kinship
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- kitchen table
- Kitewheel
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- Klout
- Know Your Company
- Knowbl
- knowled
- knowledge
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- Knowledge Base Management Software
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- Knowledge Management
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- kobie
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- korn
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- Koru UX Design
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- labor
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- lagging indicator
- language
- Language Interpretation Services
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- Lara Khouri
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- Lego Serious Play
- leisure
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- Leon Gauhman
- Less Conversation
- lesson
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- Lev Lesokhin
- Level Of Customer Satisfaction
- Levi’s
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- liberal
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- liberal democrats leadership election
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- Mads Fosselius
- Magic Circle
- magnet
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- Magnus Geverts
- Make work more fun
- Makes Mistakes
- making
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- Manage Change
- manage your team
- Managed By Morons
- management
- Management Approach
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- management training
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- Mandisa Makubalo
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- manifesto
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- margin
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- market
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- Marketing
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- marketing uk
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- Marsha Wright
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- mass media
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- Matt Barnett
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- Matthias Maschke
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- maturity
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- maverick
- Mbwa
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- Mckinsey & Company
- McorpCX
- measuring
- measuring customer satisfaction
- Medallia
- media
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- meeting
- Megan Stillerman
- megatrends
- Melvin Brand Flu
- mental health
- Mental Model
- Mention Me
- Mercedes Benz Usa
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- Meredith Wood
- messaging
- Messy Middle
- Metapack Group
- metaverse
- MIcah Peterson
- Micah Solomon
- Michael G Bartlett
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- michael heppell
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- micro journey
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- middle management
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- Mike Cannon-brookes
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- mikkel svane
- Mila
- Millennial
- Millennial Customer
- Millennials
- milton
- Mindful Presenter
- mindset
- Mindtickle
- minter dial
- Missed Delivery
- mission in a bottle
- Mistakes
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- Mit
- Mitch Joel
- mitch kowalski
- Mitto
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- mixed messages
- ML
- mobile application
- mobile apps
- mobile devices
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- mobile operator
- mobile phone
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- Mobile Proximity Marketing
- Mobile Support
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- Modern Office
- Modern Office Design
- Molly Flatt
- moment of truth
- Monica Higgins
- Monika Jo
- monitoring
- morale
- More Action
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- mori
- Morris Pentel
- Motion
- motivate
- motivate your employees
- Motivating Employees
- Motivation
- mouth
- mouths
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- Mozilla
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- multi-lingual customer service
- Mursion
- Music Gear
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- my customer service
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- mystery shopping
- myths
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- nCino
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- necessities
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- Negative
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- Neil Martin
- nervous
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- Netflix
- network
- network performance
- Networking
- networking events
- Neuroformed
- neuroscience
- Neville Hobson
- Nevilson Christian
- new business
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- New York Stock Exchange
- New York University
- newsjacking
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- nintendo
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- NLP
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- no code
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- No-Code Playbook
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- Non Obvious
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- nps
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- Nudge Theory
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- O2
- Objectives and Key Results
- Occupop.
- Office Noise
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- Ogilvy
- Ogilvy & Mather Uk
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- old brain
- Olof Schybergson
- Omni Channel Experience
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- on-site search
- Onboarding
- One Agenda
- one to one marketing
- One Workforce
- Onesixtyfourth
- online businesses
- Online Chat
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- Online Marketers
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- online questionnaires
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- opaque
- Open Innovation
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- opinion
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- opportunities
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- Optimizely
- organisation
- Organisation Change
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- organisational surveillance
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- Organizational Model
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- Organizational Theory
- Oscar Munoz
- our customers
- outcome-based business models
- outreach
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- Overall Experience
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- Oxfam
- oxford dictionary
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- pandemic
- paradox of choice
- partnerships
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- party
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- passenger experience
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- patient experience
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- Pauline Wilson
- Pay Increase
- Pay It Forward
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- paying attention
- Peer-to-peer Lending
- Pega
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- people analytics
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- peppers & rogers group
- perceive
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- Performance
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- philosophy
- phone
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- podcast
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- Point Scale
- political brands
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- poor customer service
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- Popular Channels
- Positive Customer Experience
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- possible solutions
- Post Office
- post-pandemic
- potential customers
- Powerhouse
- PPR
- pr
- PR agencies
- Practical Guide
- practice guide
- practice of law
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- root cause
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- seth
- seth godin
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- shackled by the skills gap
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- shawshank
- shawshank redemption
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- silent
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- skill
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- small batch coffee
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- Smart Insights
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- sonic branding
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- starting at the beginning
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- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
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- Story Driven
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- strategy
- strategy business
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- strength
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- temkin
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- thank you
- The Age Of Agile
- The Agile Brand
- the best
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- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
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- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
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- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
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- the most
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- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
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- third party data
- This Is Marketing
- Thom Gruhler
- Thought Leadership
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- tidy up
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- tips
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- township
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- transformational leadership
- translation
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- treat
- treats
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- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
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- TrustRadius
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- types of customers
- Ubiq Bi
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- Unbabel
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- Unconscious Bias
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- understand
- Unemployment
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- unified desktop
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- University of Arkansas
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- WelcoMe
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- When Everyone Leads
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- white papers
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- who is
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- WiCX
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- writing
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- youth
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- zone
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- [24]7
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