New customers

June 1, 2015

Advocate assisted commerce improves customer experience and drives business results – Interview with Scott Pulsipher of Needle

Today’s interview is with Scott Pulsipher, President & COO of Needle, a US software firm that is pioneering advocate-assisted commerce. Scott joins me today to talk […]
April 28, 2010

Lasting Impressions on Customers: The Old Phone … How Do You Spell Fix?

This is a story about making a lasting impression on someone. It’s author is unknown. I think it is particularly important when we think about the […]
April 3, 2010

Customer retention: The hole in my bucket syndrome

There’s a hole in my bucket, dear Liza, dear Liza, There’s a hole in my bucket, dear Liza, a hole. Then fix it, dear Henry, dear […]
March 12, 2010

After pruning, start finding more of your ‘best’ customers

A few days ago I wrote a post ‘Increase Your Profits by “Pruning” Your Business‘ where I talked about ways that you can ‘prune’ your business […]