Better Service

December 19, 2014

Customer service by email and differences across geographies – Interview with Laurence Chami of Eptica

Today’s interview is with Laurence Chami, Managing Director of Eptica, a European provider of multichannel customer interaction software with a global reach. Laurence joins me today […]
May 12, 2013

When it comes to customer service, are you ready to help?

Today I want to share something different with you. It’s a video that I came across about customer service in Japan that I found on Gadling […]