customer relationship manangement

March 2, 2011

What kind of customer loyalty and retention programmes can small and medium sized businesses easily implement?

A few days ago I saw a question on Focus.com: What kind of loyalty programs can small and medium sized businesses easily implement? After seeing the […]
October 31, 2010

8 steps to building better relationships with your customers

In a recent post, Small business can and will win the race to focus on the customer I talked about a recent survey from IBM (IBM […]