patient experience

July 27, 2022
virtual reality gb2e27a352 1920

Creating a metaverse experience that helps veterans suffering from PTSD – Interview with Robert Bell of 2B3D

Today’s interview is with Robert Bell, Founder and CEO of 2B3D, who with their partners are developing a first-of-its-kind metaverse/NFT/gaming platform where military veterans can access […]
May 13, 2019
board meeting

Are you brave enough to bring your customers or patients into your boardroom?

A couple of weeks ago I took a bunch of people, from one of my clients, to visit The Walton Centre in Liverpool as part of […]
February 11, 2019
doctor time

A story about how a successful outcome doesn’t guarantee a positive patient experience

The following is a story that was recounted to me by a friend, let’s call her Jasmine, about a recent visit to a local hospital. Jasmine […]
February 28, 2015

A story about waiting for a prognosis and the patient experience

A close friend of mine, let’s call him Peter, is going through a very tough time right now with his health. I will not provide details […]