patient experience

May 13, 2019
board meeting

Are you brave enough to bring your customers or patients into your boardroom?

A couple of weeks ago I took a bunch of people, from one of my clients, to visit The Walton Centre in Liverpool as part of […]
February 11, 2019
doctor time

A story about how a successful outcome doesn’t guarantee a positive patient experience

The following is a story that was recounted to me by a friend, let’s call her Jasmine, about a recent visit to a local hospital. Jasmine […]
February 28, 2015

A story about waiting for a prognosis and the patient experience

A close friend of mine, let’s call him Peter, is going through a very tough time right now with his health. I will not provide details […]