retail

May 14, 2018
Lidl

Lidl, disrupting the UK market and striving for simplicity – Interview with Ronny Gottschlich

Today’s interview is with Ronny Gottschlich, the CEO and Founder of Heunadel Retail Advisory and former Managing Director of Lidl UK. Ronny joins me today to […]
February 24, 2017

Beware cultural differences when aiming to deliver a great cross-border customer experience

  It’s often the smallest of things that make the difference between whether a business is a success or failure. And, nowhere is this more true […]
March 3, 2015

Are you making it hard for your customers to give you feedback? – Interview with Gizlo

Today’s interview is with Eetu Raudas, Eemeli Ahonen and Kalle Ek of Gizlo, a software company from Finland that connects retailers and individual shop owners to […]
March 28, 2014

Everyone can create a ‘Genius Bar’ customer experience – Interview with Gary Ambrosino of Timetrade

Today’s interview is with Gary Ambrosino, President and COO of Timetrade. Gary joins me today to talk about the the work that they are doing helping […]