client

July 7, 2012

Customer retention: Increase customer switching costs by doing something that is low revenue, constant but difficult to replace for the clients

This is the ninth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
May 21, 2012

Personal engagement develops loyalty and trust.

This is the sixth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
April 20, 2012

Client relations – A phone call is worth 10 emails. A meeting is worth 100 calls

This is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
March 22, 2012

Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are to prosper

Law firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]