July 7, 2012 July 7, 2012Customer retention: Increase customer switching costs by doing something that is low revenue, constant but difficult to replace for the clientsThis is the ninth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
May 21, 2012 May 21, 2012Personal engagement develops loyalty and trust.This is the sixth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
April 20, 2012 April 20, 2012Client relations – A phone call is worth 10 emails. A meeting is worth 100 callsThis is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
March 22, 2012 March 22, 2012Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are to prosperLaw firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]