December 13, 2022
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9 ways to help get your budget approved

This is a guest post by Tom Gibby, the Co-Founder and CMO of The Bot Platform. The first step in asking is always the hardest. You […]
November 29, 2022
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Time, customer experience and driving retention and growth – Interview with Katie Christian of Calendly

Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today […]
November 26, 2022
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If more is not done to protect agents, customer service standards will fall

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts […]
August 10, 2022
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An end to customer support frustrations? Meet NextivaONE

“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” This is a common […]