Communication

December 13, 2022
bike g140817fdb 1920

9 ways to help get your budget approved

This is a guest post by Tom Gibby, the Co-Founder and CMO of The Bot Platform. The first step in asking is always the hardest. You […]
November 29, 2022
eric rothermel FoKO4DpXamQ unsplash

Time, customer experience and driving retention and growth – Interview with Katie Christian of Calendly

Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today […]
November 26, 2022
icons8 team r enAOPw8Rs unsplash

If more is not done to protect agents, customer service standards will fall

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts […]
August 10, 2022
home office g270ad0486 1920

An end to customer support frustrations? Meet NextivaONE

“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” This is a common […]