November 22, 2023
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Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software

This is a guest post by Jeni Rogers, Managing Editor, As CX continues to evolve into a modern business initiative and area of keen focus […]
November 13, 2023
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Consistency is often overlooked but is the secret ingredient to making customers happy

I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […]
October 31, 2023
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The science behind repairing trust – Interview with Professor Peter Kim

Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a […]
June 29, 2023
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Is adhering to the FCAs new consumer duty impossible without the help of technology?

Many customers are suffering right now with high inflation and interest rates. Now, while that is easy to say and observe, it’s often hard to quantify […]