Communication

June 11, 2021
accessibility 1682903 1920

Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe

Today’s interview is with Gavin Neate, CEO and Founder of Neatebox, the umbrella company for WelcoMe and Button. WelcoMe lets service teams know when a disabled […]
May 7, 2021
couple 1822497 1280

Improving the customer experience of a FMCG category through a pandemic – Interview with Jan Kodadek

Today’s interview is with Jan Kodadek is the Digital Lead for the Sexual Wellbeing category at Reckitt. Jan joins me today to talk about the massive […]
February 19, 2021
Gold panning at Bonanza Creek

Panning for gold: What lies ahead for brand experiences

In the middle of December, I published a predictions piece called 11 Customer-Experience-Related Predictions For 2021. While I stated that I don’t really like writing prediction pieces, […]
February 7, 2021
man 1718099 1920

The power of personalised videos to drive engagement at all stages of the customer journey – Interview with Matt Barnett of Bonjoro

Today’s interview is with Matt Barnett, Papa Bear at Bonjoro, a mobile and web based application that lets you send personalised videos at every stage of […]