May 17, 2012

Customer Service: Which Retail Banks are Most Responsive on Twitter – Brandwatch study

This was a guest post that I did for Brandwatch, the social media and monitoring tools business, and originally appeared on their blog here. I have […]
September 30, 2010

Small business can and will win the race to focus on the customer

A couple of days ago I came across the IBM Global CEO Study, this is a study that is undertaken annually by IBM and between September […]