Janelle Estes

July 28, 2020
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COVID-19 and changes in behavior: why you must relearn your customers

This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting.  Although the world is always in a state of change, you’d be forgiven […]
January 31, 2020
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2020: The year of the customer

This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting.  Why putting customer experience to the forefront of strategic decision-making will be essential […]