September 3, 2020 September 3, 2020Customer Experience And Politics: Do They Mix?In an article I wrote a few weeks ago I posited four imperatives that, I believe, are emerging from the pandemic. One of those imperatives was […]
August 19, 2020 August 19, 2020The four imperatives emerging from the pandemic and what to do about themOver the last few months, we have faced some extraordinary challenges, and I’ve watched with fascination how the pandemic has forced the tectonic plates of consumer […]