improve customer service

November 11, 2016

What does customer engagement really mean?

We’re now firmly in the last quarter of the year and many firms will be busy thinking about strategy and budgets for next year. Amongst all […]
October 24, 2016

Habituation and the risk to customer experience

I watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called […]
September 22, 2016

Imagine if everybody in a business served customers or fielded customer enquiries

Last year OneReach, a cloud software provider of voice and text solutions, asked 63 customer service experts their opinion on the #1 way to improve customer […]
August 5, 2016

5 Small businesses with killer customer service (and what you can learn from them)

This is a guest post by Meredith Wood who is the Head of Content and Editor-in-Chief at Fundera. If you own a small business, your biggest […]