wall street journal

February 1, 2012

The No Complaining Rule

photo credit: colinwhite Just under a couple of weeks ago, I posted a guest piece from Jon Gordon: The Greatest Customer Service Strategy The following post […]
January 20, 2012

The Greatest Customer Service Strategy

photo credit: elyse patten Following on from my last post and the theme that it started to explore, I would like to present to you a […]