September 10, 2014

Would NPS be better if its scale only had three numbers?

#175277918 / A question I have been asking myself recently is: Would Net Promoter Score (NPS) be better if it’s scale only had three numbers? […]
March 21, 2014

Scaling up excellence is not a footprint problem but a mindset problem – Interview with Huggy Rao

Today’s interview is with Huggy Rao, Atholl McBean Professor of Organizational Behavior and Human Resources at Stanford Graduate School of Business and co-author of a new […]
March 22, 2011

Do Grameen Bank and Facebook offer lessons on how to scale a customer centric business?

This is one of my favourite quotes of all time: “You can have everything you want in life if you will just help enough people get […]