August 25, 2011

Service 2020: Megatrends for the Decade Ahead – Report and Some Reflections

photo credit: ChazWags I was lucky enough to recently come across a report written by The Economist Intelligence Unit, a research, analysis and publishing sister business […]
September 26, 2010

Are you creating the time and necessity to drive innovation?

Innovation, new ideas, new ways of doing things, better ways to engage with customers, better ways of working as a team, finding new markets, new partners, […]
September 20, 2010

Consumers, customers and clients: The same or different in your business?

A photo of an old ipod and an ipod nano. The same or different? For some they would say they are different but for others they […]