Improve Service

July 13, 2018
Chair

Moyez’s chair and what we can learn from his story about improving client and patient experience

I was lucky enough recently to spend time chatting to Bernadette Jiwa about her new book: Story Driven. The premise of the book is that every […]
November 24, 2017
Evolve

Thrive through busy times by studying your support history

“In history, a great volume is unrolled for our instruction, drawing the materials of future wisdom from the past errors and infirmities of mankind.” – Edmund […]
October 10, 2016

Service design and creating experiences that work for customers, employees and stakeholders – Interview with Birgit Mager

Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany and […]
September 16, 2016

Can we stop talking about big data and start talking about business and customer outcomes?

Recently, the business world has been awash with stories about the possibilities and applications of big data, analytics, automation and artificial intelligence technologies. However, reading many […]