customer experience management

December 21, 2021
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Genesys is aiming to transform not only customer experience but employee experience too 

I recently attended Genesys’ Analyst & Influencer Summit, an event that connected me with leaders at Genesys, and their partners and customers. I don’t attend that […]
December 16, 2021
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Getting personalisation right will require marketers to do different things

The lovely folk at Braze, a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love., invited me along […]
November 15, 2021
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The end of the customer experience is so important but is often looked – Interview with Joe Macleod #Endineering

Today’s interview is with Joe Macleod, the Founder & Head of Endineering at AndEnd and a two-time author. Joe joins me today to talk his new […]
October 28, 2021
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12 principles for turning customers and employees into lifelong fans – Interview with Jon Picoult of Watermark Consulting

Today’s interview is with Jon Picoult is founder of Watermark Consulting, a leading customer experience advisory firm, and author of a new book: FROM IMPRESSED TO […]