customer experience management

September 24, 2021
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Contact centres simplified: 3 ways to turn theory into practice

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. In our last two blogs, we introduced the concept of adding simplicity to […]
August 21, 2021
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Over 100 million reasons why conversational customer service is the way forward

When I spoke to Mads Fosselius, Founder and CEO of Dixa, in February of last year, we talked about the emergence of a conversational age of […]
July 16, 2021
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A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable

Today’s interview is with Liat Bycel, the VP of Sales at Airtable, the no code collaboration platform, and the person responsible for building the customer engagement […]
June 30, 2021
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We’re going 100mph. But, we have no rules of the road and we need them – Interview with Ben Pring of Cognizant

Today’s interview is with Ben Pring, who is the head of thought leadership at Cognizant, co-founded and leads Cognizant’s Center for the Future of Work, and […]