our customers

July 8, 2013

Use Empathy, We’re Customers Too

This is a guest post. In a March 3rd post (Are you listening to your customers but not really listening?), Adrian writes that we may be […]
May 12, 2013

When it comes to customer service, are you ready to help?

Today I want to share something different with you. It’s a video that I came across about customer service in Japan that I found on Gadling […]
December 20, 2012

Linn and staying relevant to their customers

Linn, the Glasgow-based maker of upscale audio equipment, was written about in The Economist (15th Dec edition) in an article called Streaming Toddler. I don’t own […]
September 28, 2012

Great customer experience don’t let fear get in the way

I don’t do gripe posts very often but this one could be seen as a bit ‘gripey’ so I will apologise in advance. However, do read […]