Employee Experience

August 5, 2021
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Playing your way to a stand out customer experience – Interview with Sirte Pihlaja

Today’s interview is with Sirte Pihlaja, who is the CEO (Customer Experience Optimiser) of Shirute, the first customer experience agency in Finland as well as a Lego […]
August 2, 2021
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How many more customers need to cry?

Back in April 2016, Pearson published a book I wrote called How To Wow. At the very back of the book is a section called Final […]
July 16, 2021
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A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable

Today’s interview is with Liat Bycel, the VP of Sales at Airtable, the no code collaboration platform, and the person responsible for building the customer engagement […]
June 30, 2021
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We’re going 100mph. But, we have no rules of the road and we need them – Interview with Ben Pring of Cognizant

Today’s interview is with Ben Pring, who is the head of thought leadership at Cognizant, co-founded and leads Cognizant’s Center for the Future of Work, and […]