Employee Experience

October 8, 2020
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The difference and relationship between emotion, empathy and emotional intelligence in customer experience – Interview with Sandra Thompson

Today’s interview is with Sandra Thompson, a published consultant, lecturer, course leader and trainer in the field of customer experience, emotional intelligence and, more recently, remote […]
September 22, 2020
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Our leadership impact is really about how we show up and who we are – Interview with Anese Cavanaugh

Today’s interview is with Anese Cavanaugh, creator of the IEP Method® (Intentional Energetic Presence®), an advisor and thinking partner to leaders and organizations around the world, […]
September 18, 2020
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How to help remote employees prevent burnout

This is a guest post by Sharon Koifman, CEO of DistantJob. Even in the best of times, remote work brings both advantages and also challenges. The […]
September 3, 2020
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Customer Experience And Politics: Do They Mix?

In an article I wrote a few weeks ago I posited four imperatives that, I believe, are emerging from the pandemic. One of those imperatives was […]