Employee Experience

August 19, 2022
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Customer neglect is real and needs to be managed, as do customer expectations

Eng Tan and Daniel Rodriguez, the CEO and CMO of Simplr, respectively, have a theory. In their 2021 book: Experience is Everything, they say that customer neglect is on the […]
August 14, 2022
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Lack of a clear vision leads to higgledy-piggledy services and experiences – Interview with Ari Weinzweig of Zingermans

Today’s interview is with Ari Weinzweig, the CEO and co-founding partner of Zingerman’s Community of Businesses, a gourmet food business group headquartered in Ann Arbor, Michigan, […]
August 10, 2022
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An end to customer support frustrations? Meet NextivaONE

“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” This is a common […]
August 2, 2022
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How insights transform operational decisions ensuring the success of the four-day week

This is a guest post from Michael Cupps, Senior Vice President Marketing at ActiveOps. June 2022 saw the launch of the four-day working week pilot in the UK, […]