Delight Your Customers

November 24, 2014

The longest lasting emotions in customer experience

I’m really interested in the emotional and psychological side of customer service and customer experience. As a result, I’m always on the look out for new […]
September 9, 2013

Customers Want Companies To Be Proactive When It Comes To Customer Service

Last week, I had the pleasure of chatting to Mariann McDonagh, the Chief Marketing Officer, of inContact about the results of their July 2013 customer service […]
March 26, 2013

Being Likeable, leadership, customer and employee engagement – Interview with Dave Kerpen

Today’s interview is with Dave Kerpen, the cofounder and CEO of Likeable, an award-winning social media and word-of-mouth marketing firm which includes Likeable Media, Likeable Community […]
March 8, 2013

Delight your customers and your employees by paying it forward

I was chatting on the phone earlier today with a contact and we were talking about collaboration, working together, associate agreements, partnerships etc etc etc However, […]