engagement

February 2, 2021
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Why creating empathy in your customer service is so hard

In the summer of 2019 I published a new book called Punk CX. It came about due to my frustration with the lack of progress with […]
December 5, 2020
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The secrets behind tapping into your customer’s imagination – Interview with Chip Bell

Today’s interview is with Chip R. Bell, a keynote speaker and consultant in customer loyalty and service innovation as well as a 24 time author of […]
October 2, 2020
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The Wendy’s effect: Why 50% of customers buy from brands with strong personalities

This is a guest post by Danielle Strouther , Marketing Product Expert at Adzooma. A key principle of successful marketing is being able to connect with […]
August 14, 2020
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Difficult conversations and building more inclusive and diverse organizations – Interview with Jenn Graham of Civic Dinners

Today’s interview is with Jenn Graham, Founder and CEO of Civic Dinners, who design and facilitate conversations on key topics that can help organizations build a […]