engagement

June 25, 2021
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Is your employee engagement strategy right for 2021?

This is a guest post from Shandel McAuliffe, Head of Content at Cezanne HR. A lot of businesses probably haven’t had much time to review their […]
May 11, 2021
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Why should you personalize everything for your customers

This is a guest post from Jill Goodwin, a Content Master & Writer of Amazing Ideas. Your customers want to feel noticed. They’re keen to communicate, […]
February 2, 2021
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Why creating empathy in your customer service is so hard

In the summer of 2019 I published a new book called Punk CX. It came about due to my frustration with the lack of progress with […]
December 5, 2020
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The secrets behind tapping into your customer’s imagination – Interview with Chip Bell

Today’s interview is with Chip R. Bell, a keynote speaker and consultant in customer loyalty and service innovation as well as a 24 time author of […]