Tom Goodmanson

August 28, 2019
many faces

Humanising the workplace in the age of automation

This is a guest post from Tom Goodmanson, CEO, Calabrio The rapid development of new technologies over the last 15 years, including smart phones, social media, […]
July 8, 2017

Towards zero percent agent turnover in the contact centre – Interview with Tom Goodmanson

Today’s interview is with Tom Goodmanson, President and CEO of Calabrio, a call centre software provider. We talk about contact centres, their importance, the lack of […]