more customers

March 17, 2013
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Karma and how to be a better leader and build a more customer centric businesses

  I like the idea of karma and believe in it. I, also, believe it can teach us lessons about how to be better leaders and […]
November 16, 2012

Want more customers? Try focusing on art, culture and greatness – Interview with David Hieatt of Hiut Denim

Following on from my recent interview, Using systems thinking to improve customer satisfaction and employee engagement – Interview with Rob Brown of Aviva, today I am […]
October 19, 2012

True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Satisfaction

Following on from my recent interview, Build relationships with your customers that matter – Interview with Chris Brogan on The Impact Equation, today I am pleased […]
March 30, 2012

If you want to reach more customers then get your blogger outreach programme in shape

This post came about following my own experience and conversations with @adders and @thepaulsutton regarding PR agencies, blogger relations and blogger outreach. We live in a […]