adrianswinscoe

July 27, 2021
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We are all only one moment away from creating a hyper fan – Interview with James Dodkins of Pega

Today’s interview is with James Dodkins, who is commonly know as the CX Rockstar, is a former rockstar but is now the CX Evangelist at Pegasystems. […]
July 23, 2021
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4 Quick and effective ways to improve your customers ecommerce experience

This is a guest post by Lucy Manole, a creative content writer and strategist at Marketing Digest.  Having a beautiful eCommerce website packed with stunning visuals […]
July 16, 2021
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A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable

Today’s interview is with Liat Bycel, the VP of Sales at Airtable, the no code collaboration platform, and the person responsible for building the customer engagement […]
July 14, 2021
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Hyper-Personalisation in Financial Services: What is it and how to achieve it.

In the second half of May, I hosted a webinar discussion on Hyper-Personalisation in Financial Services. I was joined by Ian Ashby, Principal Strategist for Customer […]