Gravity Payments

March 23, 2020
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We need to start thinking more holistically about customer experience

Within the business community, when it comes to customer experience, much of the talk and focus is dominated by touch-points and journeys and channels. But, for […]
June 4, 2015

What would happen if contact centre agents salaries were doubled?

In the press recently there was a story about Seattle-based financial tech firm Gravity Payments CEO and founder, Dan Price, who recently announced that over the […]