February 12, 2024 February 12, 2024The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrrell of MedalliaToday’s interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX […]
November 13, 2023 November 13, 2023Consistency is often overlooked but is the secret ingredient to making customers happyI’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […]
September 19, 2023 September 19, 2023The delusion amongst customer service and experience VPs – Interview with Micah Peterson of ProcedureFlowToday’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that […]
May 3, 2023 May 3, 2023The promise of generative AI in customer care and the challenges ahead – Interview with Ryan McDonald, Chief Scientist at ASAPPToday’s interview is with Ryan McDonald, Chief Scientist at ASAPP. Ryan joins me today to talk about his experience over the last 20 years in the […]