May 12, 2013

When it comes to customer service, are you ready to help?

Today I want to share something different with you. It’s a video that I came across about customer service in Japan that I found on Gadling […]
January 24, 2012

Skepticism is rife and trust is not easily won but your people can help

photo credit: opensourceway Earlier today Edelman, the global PR form, launched the results of it’s 2012 Trust Barometer. According to Edelman: “This year’s survey is bigger […]
August 19, 2010

Change This: I need your help

Can you help me? As many of you may know I am in the process of completing a book on ‘How building better relationships with your […]