Over the last 20 years the number of customer service channels has grown around four fold: Prior to 1995 service was largely provided either face to face, […]
View image | gettyimages.com Today’s interview is with Matt Lautz, President and CIO of CorvisaCloud, a provider of call centre software and a cloud based enterprise […]
I’m really interested in the emotional and psychological side of customer service and customer experience. As a result, I’m always on the look out for new […]