virtual queue

April 17, 2012

Queuing for customer service from a call centre is rubbish. No more?

In an ideal world when we have a problem with something we have bought most of us still would prefer it if we could pick up […]
March 20, 2010

Customer retention: How do you make your customer waiting experience sticky?

This is a story about customer retention when faced with queuing. If you are like me then I really don’t like waiting or queues. I think […]