Human touch

November 21, 2018
High Low Tech Touch Chart

Getting the human and tech balance right in customer experience – Interview with Julia Ahlfeldt

Today’s interview is something different. Last week I was in Pretoria, South Africa, where I was speaking at the Customer Experience Innovation and Tech Fest conference. […]
September 17, 2018

Customer loyalty requires more than technology — It needs the human touch

This is a guest post from Kris McKenzie, Senior Vice President and General Manager for EMEA at Calabrio Today’s customers are more empowered than ever, and […]
November 4, 2016

The need to (re)consider the technology and human balance in customer experience

We’re currently at that time of year where many firms, large and small, are starting to make plans and set budgets for what they are going […]