January 5, 2024
Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil […]
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- maturity
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- Molly Flatt
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- mori
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- NLP
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- Occupop.
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- old brain
- Olof Schybergson
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- on-site search
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- One Agenda
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- Post Office
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- Practical Guide
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- practice of law
- pragmatism
- Prashanth Krishnaswami
- Prediction
- predictions
- Predictive Analytics
- Predictive Decisioning Technologies
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- Predictive Technologies
- Preferred Channel
- Premier League
- prepaid mobile phone
- pret
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- pricing
- primacy effect
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- Priyomes
- proactive
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- product
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- profanity
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- Property
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- Prophet
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- psd2
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- psychology
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- PVK
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- Quality
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- Qualtrics
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- question
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- queue
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- Rabbie Burns
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- racism
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- RAIN
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- Ray Biggs
- reach
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- real customer
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- rear view mirrors
- rearview mirror
- rearview mirrors
- Rebecca Martin
- reboot
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- recent articles
- recent interview
- Recession
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- Reckitt
- recognition
- recommendations
- reconnection
- Recruiting Methods
- Recruitment
- Red Goldfish
- Reduce Turnover
- referral
- referrals
- referrer
- refers
- reflections
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- relation
- relations
- relationship
- relationship marketing
- relationships
- relationships with customers
- Relative Attractiveness
- relay race
- relevance
- Remote employees
- Remote work
- renew
- repeat business
- report
- report writing
- reports
- reputation
- reputation management
- Requesting Feedback
- research
- research methods
- research report
- Resolution revolution
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- resource
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- response rate
- response rates
- responsetek
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- Rest
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- retail
- Retail Bank
- retail banks
- retail business
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- retained
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- retention
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- Reverb.com
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- revolution
- Reward
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- riad dar mimouna
- ricardo semler
- Rich Communication Services
- Richard Bassett
- richard branson
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- richard shotton
- richer sounds
- Richie Manu
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- riverview
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- roaming
- Rob Brown
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- Robotics Technology
- robust network
- rock climbing
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- rocky howard
- Roger Beadle
- Roger Dooley
- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
- Ronny Gottschlich
- root cause
- Rooter Hero Plumbing & Air
- Rory Sutherland
- Rosie Jones
- Ross Daniels
- Rotterdam
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- Roxie Strohmenger
- RPA
- rubbish
- Rude Customers
- rule
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- Running
- Ryan Cheyne
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- Ryan Mccarty
- Ryan McDonald
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- saas
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- Sabio
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- sacred cows
- Sales
- Sales And Marketing Software
- Sales Performance Management
- sales process
- Salesflare
- salesforce
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- Sam Boonin
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- Sample Size
- sampling
- san antonio
- Sandra De Zoysa
- Sandra Thompson
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- Sanish Mondkar
- Sanjay Brahmawar
- SAP
- Sap Fieldglass
- Sarah Metcalfe
- Sarah Robbins
- Sarah Wood
- save a million hours
- SCA
- scale
- scaling up excellence
- schemes
- Schindler Elevator Corporation
- science
- Science And Technology
- Scott Addington
- scott gould
- Scott Moorehead
- Scott Pulsipher
- Scourie
- Scourie Hotel
- Sdl
- Seamless Experience
- search
- search engine optimization
- Sebastian Henkes
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- seedrs
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- self organising teams
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- Semafone
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- service
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- Service Design Firm
- Service Design Network
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- service guy
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- service industries
- service industry
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- Service Leader
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- SERVICEBRAND
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- ServiceNow
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- Services Provider
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- Serving People
- seth
- seth godin
- Seth Goldman
- Sexual Wellbeing
- shackled by the skills gap
- Shafqat Islam
- Shandel McAuliffe
- share love
- Share Your Ideas
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- shawshank
- shawshank redemption
- Sheldon Yellen
- Shelia Anderson
- Shep Hyken
- Shirute
- shop online
- Shopping Experience
- short term
- showrooming
- Sid Banerjee
- Siegel+Gale
- Siemens
- siemens enterprise communications
- Signifyd
- signposts
- silence
- silenced
- silent
- silos
- Simon Moore
- Simon Thorpe
- Simple Ideas
- simple rules
- simple steps
- Simple Survey
- simples
- SimpleTiger
- simplicity
- simplicity index
- simplification
- Simplr
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- Simply Business
- Single Customer View
- sir terry leahy
- siri
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- Sitel
- Sitespect
- six keys
- six thinking hats
- skepticism
- skill
- Skill Acquisition
- Skills
- Skills based model
- skills gap
- Skillshare
- Skyler Place
- Skype
- small batch coffee
- Small business
- Small Business Blog
- small business growth
- small business marketing
- Small Business Marketing Books
- Small Business Marketing Strategies
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- smart
- Smart Insight
- Smart Insights
- smartphone
- smartphones
- smashing magazine
- sme
- SMEs
- smm11
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- snake oil
- social
- social beings
- social business
- social commerce
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- social crm
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- Social Employee
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- Social Enterprises
- Social Influence
- social information processing
- social issues
- Social Leadership
- Social Listening
- Social Media
- social media agency
- social media company
- Social Media Listening
- social media marketing
- social media strategies
- social media strategy
- Social Media Tools
- social network
- social networking
- social objects
- social psychology
- Social Selling
- social service
- Social Software
- social tools
- Social Transformation
- sociology
- software
- software advice
- Software AG
- Software Buying
- Software Market
- Software Reviews
- Software-as-a-service
- Sol
- solicitors
- Solid Rock Consulting
- solution
- solutions
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- Some Tips
- sonic branding
- sons of maxwell
- sort your brain out
- soundtracks
- sources innovation
- sources of inspiration
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- Southern Water
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- Southwest Airlines Business Model
- speech analytics
- speed
- speedcommunications
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- Spitch
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- sponsor videos
- sport
- sports
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- spotlight
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- Stacy Sherman
- staff
- staff retention
- staffing
- staffing service
- stakeholder experience
- Stan Phelps
- stand out
- standing out
- Starbucks
- start
- starting at the beginning
- starts
- startupland
- statistical survey
- Stay Ahead
- Stay Relevant
- Staycity
- Stefan Thomke
- stefan topfer
- Stefanie Amini
- Stefano Puntoni
- step by step guide
- Stephan Aarstol
- Stephanie Nerlich
- stephen waddington
- Steve Abernethy
- Steve Curtin
- steve denning
- Steve Lucas
- Steve Morrell
- Steve Sims
- Steven Van Belleghem
- Stew Bloom
- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
- Stop Being Creepy
- Store Reviews
- stores
- Story
- Story Driven
- Storytelling
- strategic
- Strategic Alliance
- strategic management
- Strategic Planning
- strategies
- strategy
- strategy business
- Stratifyd
- strength
- Stride
- Striving Hard
- strong
- Strong Customer Authentication
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- Stronger Through Adversity
- structured data
- study
- subject matter experts
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- subscription business model
- success
- Success Hacker
- Success Plan
- successful
- successful entrepreneurs
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- SugarCRM
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- survey monkey
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- Surveyme
- surveys
- Susan Ganeshan
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- Sussex Business School
- sustainability
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- sustainable growth
- Swati Kungwani
- Swedish
- sweet selection
- swimming against the tide
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- switching costs
- Sydney Brouwer
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- tails
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- talk
- talker
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- Tara DeZao
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- targets
- Tasha Reasor
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- team
- team building exercises
- Team development
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- Teamsupport
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- technology adoption
- technology for business
- technoolgy
- Ted Coine
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- telephone tree
- telephony
- Telkom Indonesia
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- temkin
- Tenacity
- term
- tesco
- tescos
- testimonials
- Text Messaging
- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
- tim drake
- Tim Pickard
- time
- Time Management
- time money
- Timetrade
- timing
- Timpson
- Tinypulse
- Tip
- tips
- Tk Maxx
- TMAC
- To A Louse
- Toa Technologies
- Todd Eby
- todd olson
- Tom Fishburne
- Tom Gibby
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- Tom Libretto
- Tom Martin
- Tom Peters
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- Tom Walsh
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- toms
- toms shoes
- Tony Adams
- Tony Bates
- Tony Fadell
- Tony Hsieh
- Top Tasks
- Total User Experience
- Touchpoint
- Tove Kjellén
- Tower Magazine
- Tower Paddle Boards
- township
- Toxicity
- Traditional Marketing
- Traditional Marketing Methods
- traditional values
- Training
- training company
- Transavia
- transformation
- Transformation Project
- transformational leadership
- translation
- transparencies
- transparency
- transparent
- transport
- travel
- treat
- treats
- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
- trusted
- Trustpilot
- TrustRadius
- trusts
- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
- Twist Image
- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
- Uk Market
- uk retail
- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- united airlines
- united breaks guitars
- united business machines
- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
- University of Sussex
- Unorthodox Ventures
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- unstructured data
- unum
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- upset customer
- Upshot.ai
- Upside Management
- us
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- UserZoom
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- utility theory
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- Ux Design Principles
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- vala afshar
- values
- vanguard
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- vanguard method
- vanity metrics
- Vasco Pedro
- Vasili Triant
- Verint
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- Verizon
- Vht
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- video
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- Viisi
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- virgin atlantic
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- Virtual Assistant
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- virtual queue
- Virtual reality
- Vision
- visioning
- Vivek Jetley
- VoA
- VoC
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- voice analytics
- Voice Assistant
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- Voice Of The Customer
- voicemail
- Volatility
- Voxpro
- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
- wait customers
- waiting
- Waitrose
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- wall street journal
- Walt Disney
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- Warranty
- warren bennis
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- waste
- water
- Watermark Consulting
- Wayfair
- we make cool shit
- web 2.0
- web analytics
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- Website
- Website Live Chat
- WelcoMe
- well being
- wellbeing
- wellness
- wendy lea
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- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
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- white papers
- whitepaper
- who is
- Why Customers Leave
- why do
- Why Should Anyone Work Here?
- WiCX
- will beckett
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- Willem Romanus
- wins business
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- Wise Words
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- Women In CX
- word
- word of mouth
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- Wordpress
- words
- work
- work life balance
- Workforce
- Workforce Engagement
- workforce management
- workforce optimisation
- workforces
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- World Class Customer Experience
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- world wide web
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- worst customer
- worth
- Wow
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- writing
- Writing A Blog
- Writing Tips
- Writing Well
- X Index
- xceptional
- Xenia Carr-griffiths
- XM Institute
- Xponent
- Yammer
- Yaron Morgenstern
- Yext
- yolanda
- yolanda facio
- Yong Lee
- Yorkshire
- You Can Be as Young as You Think
- you lead
- You Mon Tsang
- young brain
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- your best customers
- your business
- your business model
- your customer experience
- your customer service
- your customers
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- your social media
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- youth
- Youth unemployment
- youtube
- Yuval Brisker
- Zalando
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- zara
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- Zenarate
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- ZipRecruiter
- Zoho
- Zokri
- Zombie
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- zone
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- Zoom ceiling
- Zopa
- Zopa.com
- [24]7
June 2, 2023
June 2, 2023
This is guest post from Joyce Kim, Chief Marketing Officer at Twilio. It was in 2006 that the British mathematician Clive Humby uttered the now legendary […]
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December 21, 2018
December 21, 2018
Today’s interview is with Mike Perk, Managing Director of WWC, a South African digital transformation advisory firm, that I met at a recent conference in Pretoria. […]
December 8, 2017
December 8, 2017
Despite heavy investment by organizations to improve their customer experience, customers still complain about inconsistent and unsatisfactory experiences. Moreover, when put to leaders and managers of […]