June 2, 2023
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Data silos: The silent killer of great customer experience

This is guest post from Joyce Kim, Chief Marketing Officer at Twilio. It was in 2006 that the British mathematician Clive Humby uttered the now legendary […]
December 21, 2018
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What The Great Escape can teach us about Future Fit leadership – Interview with Mike Perk

Today’s interview is with Mike Perk, Managing Director of WWC, a South African digital transformation advisory firm, that I met at a recent conference in Pretoria. […]
December 8, 2017

Four insights from leading thinkers that will transform your employee engagement and performance

Despite heavy investment by organizations to improve their customer experience, customers still complain about inconsistent and unsatisfactory experiences. Moreover, when put to leaders and managers of […]
June 22, 2015

Building a better place to work helps develop long term customer relationships – Interview with Sebastian Henkes and Claire Clifford of Sabio

Today’s interview is with Sebastian Henkes and Claire Clifford who are the Managing Director and Head of HR and People Development respectively at Sabio, a systems […]