Airbnb

November 25, 2019
airbnb

The secrets behind Airbnb’s customer experience – Interview with Joseph Michelli

Today’s interview is with Joseph A. Michelli, a best-selling author, internationally sought-after speaker and organizational consultant. Joseph joins me today to talk about his new book: […]
July 27, 2018
Voxpro

How to go from 800 to 5000 employees in 3 years and still deliver beautiful customer experiences

As more and more parts of the customer journey are digitized and automated, the role of front-line customer service staff is evolving. Through the use of […]
May 9, 2018
Growth

Blitzscaling and delivering customer support for Airbnb, Nest, Google & SuperCell – Interview with Brian Hannon of Voxpro

Today’s interview is with Brian Hannon, the chief commercial officer at Voxpro – powered by TELUS International, a global and award winning customer experience outsourcer. Brian […]