February 17, 2012

Longevity of ownership and staff service are two main keys to building customer retention and loyalty

photo credit: s_falkow In late 2010 I wrote a book: RARE Business which was a collection of thoughts, ideas and strategies to help businesses ‘build better […]
October 19, 2010

Do great customer service and low-paid staff go together?

Does the public know something about pay and customer service that the business community has missed? Does the business community and organisations have the balance wrong? […]